sd999 Privacy Policy

sd999 (referred to herein as "we", "our", or "the platform") provides a trusted online gaming service for players in Bangladesh. We believe that protecting your personal information is an inseparable part of our responsibility. This Privacy Policy ("Policy") describes what information we collect, why we collect it, how we use it, and what your rights are.

By registering an account on the sd999 platform or using its services, you consent to the terms of this Policy. If you disagree with any term of this Policy, please refrain from using our services and contact us at [email protected].

1 What Information We Collect

While you use the sd999 platform, we collect the following categories of information to meet various needs:

1.1 Personal Identification Information

Information provided directly by you during account creation and management, including:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (for KYC verification)
• Current address and postal code
• Relevant professional information

1.2 Financial Transaction Information

For processing deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket account numbers (not the full account number — only the portion needed for identification)
• Transaction history and amounts
• Transaction dates and times
• Type of payment method

1.3 Automatically Collected Technical Information

The following information is collected automatically while you use our platform:

• IP address and geographic location (country level)
• Device type, operating system, and browser
• Session duration and page visit history
• Cookie and local storage data
• Gaming activity and betting history

2 Purpose of Using Information

sd999 uses collected information for the following legitimate purposes. In each case, we use only the minimum information necessary:

sd999 never sells your personal information to third parties and does not share it with other organizations for any commercial advertising purpose.

3 Information Storage and Security

To ensure the protection of your information, sd999 uses advanced technology and processes in line with industry standards. Our security measures include:

• 256-bit SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• PCI DSS compliant storage of payment information
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Automatic alerts when unusual activity is detected on account access
• Staff data protection training and access controls

3.1 Data Retention Period

We retain your information only for as long as necessary to fulfil the purpose for which it was collected. Standard retention periods are as follows:

• Active account data: for the duration the account remains active
• Financial transaction records: at least 5 years after the last transaction
• KYC verification documents: at least 3 years after account closure
• Technical logs: up to 12 months

4 Disclosure of Information to Third Parties

sd999 may disclose your personal information to third parties only in very limited and necessary circumstances. Those circumstances are:

4.1 Service Provider Partners

Only the necessary information is shared with trusted technology and payment partners engaged to operate our services. These partners are contractually bound to use the information in accordance with our instructions and agreed terms.

4.2 Legal Obligations

We may be legally required to disclose information under applicable laws of Bangladesh, court orders, or lawful requests from government regulatory authorities.

4.3 Fraud and Money Laundering Prevention

Information may be disclosed to relevant authorities when necessary to prevent financial fraud, money laundering, or other illegal activities.

4.4 Business Transfers

In the event of any business restructuring, merger, or sale of sd999, your information may be transferred to the new operating entity, but the terms of this Policy will continue to apply.

We do not disclose your information to third parties for any reason other than those stated above.

5 Cookies and Tracking Technologies

sd999 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and the basic functionality of the platform
• Performance Cookies: For analysing page loading speed and performance
• Functionality Cookies: To remember your preferred language, theme, and settings
• Analytics Cookies: To understand platform usage patterns (anonymous data)

5.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may disrupt some important functions of the platform.

6 Your Information Rights

As a user of the sd999 platform, you have the following rights in relation to your personal information:

• Right of Access: You may request a copy of what information we hold about you
• Right to Rectification: You may request correction of any inaccuracies in your information
• Right to Erasure: In certain circumstances you may request deletion of your information (does not apply where legal obligations exist)
• Right to Restrict Processing: You may request that we limit the processing of your information for specific purposes
• Right to Data Portability: You may request your information in a structured, machine-readable format
• Right to Object: You may object to the processing of your information for specific purposes

To exercise these rights, contact us at [email protected]. We will endeavour to respond to your request within 30 working days.

7 Protection of Minors' Information

sd999 is a service for adults. We do not knowingly collect or store personal information from any person under the age of 21. Age verification during account registration is mandatory.

If we become aware that a minor has used our platform, we will immediately close the relevant account and delete all information relating to that person. If you believe a minor has created an account on our platform, please notify us at [email protected].

To learn more about responsible gaming, visit our Responsible Gaming page.

8 International Data Transfers

sd999's servers and service infrastructure may be located in various countries. Your information may be transferred to and stored in countries where data protection laws differ from those in your country.

For such international transfers, we ensure that:

• The receiving country has adequate data protection measures in place
• Applicable international data transfer standards are being followed
• Data is being transferred via encryption and secure channels

9 Changes to the Privacy Policy

sd999 may update this Privacy Policy periodically as needed. For any significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the platform
• A message about the changes will be sent to your registered email
• The "Last Updated" date on this page will be revised

Continued use of the platform after any changes will be considered your acceptance of the new policy. We recommend that you visit this page regularly.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated data protection team will resolve your request as promptly as possible.

When contacting us, please provide your account email address and full details of your request so we can help you quickly and effectively. For complaints related to data protection, we will resolve your issue with the highest priority.

To learn more about us, visit our About Us page or read our Terms & Conditions.